Call Centre Quality Monitoring Essentials Bite-Sized Training Course
Our Call Centre Quality Monitoring Essentials training course is a 90-minute training workshop delivered by a live trainer. Get the skills you need in this short-form training event that helps maximise your training budget.
90-Minute Short Course | Delivered Online | In-House Delivery Available | Straight to the Point Skills
Call Centre Quality Monitoring Essentials Bite-Sized Course – The Details
Flick through the tabs below to see all the details about our call centre quality monitoring essentials short training course.
Course Highlights
Here’s some quick information about our call centre quality monitoring essentials course:
- 90-minute short-form training course delivered online
- Can be delivered as an in-house course for your business
- Focuses on one specific skill
- Helps your training budget go further
- Booking is easy. Just select a date and click Book Now!
Course Aim
This workshop provides practical tools to strategies for implementing and managing quality monitoring processes to enhance call centre performance. It is designed to build confidence and drive immediate results in the workplace.
Course Objectives
By attending this Call Centre Quality Monitoring Essentials Bite-Sized Training Course, you will be able to:
- Understand the fundamentals of quality monitoring in a call centre environment.
- Identify key metrics and tools used for effective call evaluation.
- Develop skills in providing constructive feedback to call centre agents.
- Explore strategies for improving customer satisfaction through quality monitoring.
- Implement a continuous improvement framework for call monitoring processes.
- Adapt to remote tools and technologies for online call centre environments.
Course Content
Here’s what we cover in our call centre quality monitoring essentials bite-sized training course:
Welcome and Introduction
- Overview of the workshop objectives and agenda
- Introduction to the importance of quality monitoring in call centres
- Ice-breaker activity to encourage participant interaction
Understanding Quality Monitoring
- The role and impact of quality monitoring in customer service
- Common challenges and solutions in call centre monitoring
- Key metrics for evaluating call quality
Tools and Techniques
- An overview of popular call evaluation tools and software
- Techniques for effective monitoring and assessment
- Real-life examples of successful call monitoring practices
Feedback and Communication
- Principles of delivering constructive feedback
- Role-playing exercises to practice feedback delivery
- Addressing agent concerns and fostering improvement
Implementing Continuous Improvement
- Strategies for maintaining high standards of service
- Data analysis for ongoing monitoring enhancement
- Creating action plans for individual and team development
Wrap-Up and Q&A
- Recap of key learnings and takeaways
- Open Q&A session to clarify doubts
- Feedback collection from participants
When you bring this course in-house, the content above can be tweaked and changed to meet the needs of your team.
Download the Course Brochure
Download a copy of our call centre quality monitoring essentials training course brochure below.
Who Should Attend our Call Centre Quality Monitoring Essentials Training Course?
This course is for anyone who wants to understand and improve call centre monitoring processes to enhance customer service effectiveness. It’s ideal for:
- Call Centre Managers
- Quality Assurance Specialists
- Customer Service Supervisors
- Team Leaders in customer service environments
- Anyone who manages or intends to manage call centre teams
- Individuals seeking to improve their skills in quality monitoring
The course is suitable for people of all levels and in all roles and industries.
Scheduled Open Workshops
A 90-minute focused online live virtual training course with one of our highly experienced trainers. You also get:
- A short but interactive workshop
- Access to MyRevolution Learning to retain access to your materials and stay in touch with your trainer
- A digital copy of the course materials from the course
- A digital course certificate
In-House Delivery
A 90-minute course with one of our highly experienced trainers delivered online. You also get
- Course materials for each delegate to take away
- A course certificate
- Reporting on delegate evaluation
- Access to MyRevolution Learning to retain access to your materials and stay in touch with your trainer
- An opportunity to tweak the content to your needs
Have Some Questions?
Here are some of the common questions we get asked about our call centre quality monitoring essentials training course:
Our call centre quality monitoring essentials courses are delivered by our friendly and highly experienced trainers. We live and breathe what we talk about in these sessions as we use most of the tools and techniques ourselves on a daily bases and bring this real-world experience into the session and the examples that we use.
- No need to take a whole day out of work – courses last 90-minutes and are delivered online
- Makes your training budget go further – our bite-sized courses are budget-smart, meaning you get high impact practical skills at a lower cost compared to a one-day or longer course Focused on one area – you can pick and choose the skills you want to learn instead of attending a longer course where some things may not be relevant to you
- No travel – our bite-sized courses are all online so you can take part from the office or at home
Open Online Course
Our Online Call Centre Quality Monitoring Essentials course is an interactive live virtual course. The content is targeted to one particular skill and, despite being a short course, the workshop is interactive. Our bite-sized training courses are delivered by Zoom.
In-House Delivery
We can also deliver this Call Centre Quality Monitoring Essentials course just for your organisation. The course is delivered as a live virtual training course. We can deliver this via Zoom, Teams, Webex or any other platform that you are currently using and comfortable with.
Ready to Book?
You can attend our Call Centre Quality Monitoring Essentials bite-sized course in the following ways. Click an option to see the full details.
Join our live online virtual Call Centre Quality Monitoring Essentials bite-sized training course from work or home for an interactive online learning experience.
£75.00 + VAT
£71.25 + VAT
£63.75 + VAT
The price above is per delegate and includes multiple person discounts. Group booking price only applicable when delegates book onto the same course date.
Bring this Call Centre Quality Monitoring Essentials training course in-house and train your team together at the same time.
- Delivered online using the platform of your choice.
- Course content can be tailored to your specific requirements
Complete the form below to get a personalised quote from a member of our team.
